Affordable Product Guarantee’s

We Guarantee All Our Work, see what we Cover you for!

TERMS & CONDITIONS

Thank You for placing your order with us. Please take some time to check the details overleaf as we will use this information to order your products. If you notice any errors, please be sure to let us know within 24 hours so that we can amend the details accordingly. If you have provided your own measurements, you are responsible for these being accurate and Affordable Home accepts no liability if the measurements are wrong. Therefore please make sure that these are correct at the time of ordering to avoid any issues upon delivery.

1. DEFINITION

The words ‘The Company’ refer to Affordable Home Improvements.

2. CONTRACTS

All contracts and orders are subject to these Terms & Conditions and it is the policy of the Company that it is desirable that any amendments to these terms and conditions be in writing in the interests of certainty.

2A – No guarantee or warranty is given that any installation undertaken by the Company will reduce, eliminate or be free from condensation.

2B – The Company reserves the right to effect changes to the product of a minor or technical nature without prior notice.

2C – This manufacturing and installation tolerance of UPVC is 9mm +/- 2mm in the event that the purchaser insists against the company’s advice on ordering a glazed installation of size or style which results in the company’s recommended maximum size for a particular area of glass being exceeded (and this fact is noted on the order/manufacturing survey form) the company should not be responsible for any risk or potential adverse consequences involved and the company’s above mentioned guaranteed shall not apply to any defect which is the result of the installation of an oversized unit.

3. MANUFACTURED SEALED UNITS​

3.1A – ​The glass sealed units carry the manufactures 5 Year Guarantee if faulty manufacture causes material obstruction of vision due to foreign matter or condensation within an unbroken sealed unit, the company will undertake to supply and install a replacement unit free of charge, provided the fault complies with Glass and Glazing Federation guidelines.
3.1B – All leaded and Georgian-effect product may have slight variations and we cannot guarantee to completely match patterns next to windows or door areas as the patterns are set out and spaced according to general trade practice.
3.1C – With Low ‘E’ where obscure is also chosen with lead or bevels it is not possible for the ‘E’ to be on the inside of the property, therefore, the Company reserve the right to change these units with the ‘E’ on the outside of the property.​3.2A – ​​The defect did not arise as a result of any drawing, specification or instruction for non standard items supplied by the Customer.
3.2B – The Customer has paid in full for the goods supplied;
3.2C – The defect has not occurred as a result of subsidence, storm damage, flood, ground movement, the adverse effects of weather, wilful damage, neglect, negligence, alterations to the goods that have not had prior approval from the Company or any repairs made without the Company’s authorisation.
3.2D – The Foundation, Window Frames & Roof Structures are guaranteed for a period of 10 Years against substantial failure. In the event of such failure, the Company will use its best endeavour to repair or replace, at no cost to the Customer. Other bought –in items are subject to the manufactures’ warrant period.

4. CANCELLATION POLICY

The Company may cancel the contract within 14 days of the company’s manufacturing survey being undertaken and in exercising such a right the company shall –

4A – Notify the customer in writing of the matter revealed in the manufacturing survey leading to cancellation.
4B – Refund all monies paid by the customer. The surveyor will survey the premises, drainage, plumbing, and other aspects that will affect the installation of the sold product.
4C – The Company reserves the right to make minor modifications to the design following the surveyor’s report provided that the modifications do not materially affect the appearance, quality or design of the sold product.
4D – Should the surveyor’s report show that the Project and/or the Building Works have been under-priced to the extent where the Company cannot manufacture the goods or undertake the building works at a reasonable profit or should major modifications be necessary to the design or the building works, the Company will contact the Customer with the reasons in writing within 14 days after the manufacturing survey. Both parties will try to agree the modifications and/or the revised price for the manufacture and installation of your Project. If it is not possible to reach an agreement, then either party has the right to cancel the agreement by given written notice to the other party.  Any money paid by the Customer will be repaid by the Company provided that the Customer had not withheld information of given the Company false information that would materially affect the installation of the Project as it was designed originally. Should this be the case, the Company shall be entitled to withhold any moneys paid by the customer. Should any goods have been delivered to the Customer, these must be made available to the Company to collect.​

5. LIABILITY

The performance & quality of the sealed glass units, gaskets & hardware are guaranteed for 10 years from the installation allowing for wear & tear. We guarantee that the colour for wood grain finish will not fade for 10 years from the installation as long as you regularly wash the frames with warm soapy water.

5.1 –  We guarantee all white PVCU products for colour, stability, shape, retention, strength and resistance from atmospheres containing salt, cement, mortars and certain other materials used in the construction industry, as long as you wash the frames with warm soapy water.
5.2 – If the Points stated in Section 5 & Section 5.1 are broken, we will only be liable for replacing or repairing the relevant goods. This does not affect your right to claim for defective of faulty goods or workmanship under the Supply of Goods and Services Act 1982.
5.3 – The guarantees and pledge will not apply:
5.3A – If any fault in the goods arises from the specifications you gave us;
5.3B – If any fault arises from wear and tear, deliberate damage, negligence, abnormal working conditions, failure to follow our instructions, misuse or alteration or repair of the goods without our approval.
5.4 – We will not be liable or have broken the contract if there is a delay in carrying out our services if the cause of delay is beyond our reasonable control.
5.5 – This guarantee will last for the periods stated within your certificate from the date of completion assuming all monies being paid in full.
5.6 – The transfer of the Guarantee can only be permitted if ‘The Company is notified by the home Owner/Seller 21 days prior to sale of the property by registered post. A £300 re-inspection fee is payable in advance before transfer of Guarantee is issued.
5.7 – All aspects of planning consent remain the responsibility of the customer unless otherwise stated.​

6. CONSTRUCTION

The Company will use standard bricks or stone in the construction of the walls unless both parties agree otherwise.

6A – The bricks/stone will be matched as closely as is reasonable to that of the existing buildings. Should a match not be possible, the Company will use the nearest available match. If non-standard bricks or stone be required by the Customer, the Company will use its best endeavours to source those materials provided that agreement has been reached with the customer regarding the additional costs, if any, or obtaining the desired materials.
6B – The Company will provide the customer with dates on which it will carry out the building work, the date on which will deliver the components for the Project and the date on which its fitters will commence work. Should these dates change because of unforeseen circumstances that could not reasonably be anticipated by the Company, the customer will be given revised dates at the earliest opportunity. The building work and/or the delivery of the components may be delivered earlier than originally scheduled and the Customer will be given reasonable notice should this occur.
7. DELIVERY
All delivery dates are estimates only. The Company shall not be liable for any loss to the customer caused by delivery after the estimated delivery dates resulting from matters which are beyond the control of the Company, including adverse weather, staff shortages.

8. RISK PROPERTY & INSURANCES

Goods supplied by the Company shall be at owners risk immediately on delivery to the customer. The Customer should therefore arrange insurance accordingly unless the Company has specifically agreed to arrange insurance of the goods.

8.1 – Property of the goods supplied by the Company will pass to the customer when the goods have been paid for in full by the customer.
8.2 – The property of the goods and the ownership thereof shall remain with the Company until the customer has paid the contract price in full or, in the case of dispute until such dispute has been resolved.
8.3 – Unless stated within the special details section of the contract the Company does not undertake to provide matching ceramic or other tiles of other specialised finishes, such as Tyrollean or pebbledash. The company shall not be liable for the damage to decorations of the structure or external facing of the property resulting from the inevitable effects of the installation. The company accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out.
8.4 – Any complaints by the purchaser for compensation for damage by the company to the Property for which it may be liable under these terms and conditions must be made in writing via post or eMail to reach the company during the project or during the Guarantee Period. The company will therefore accept no liability unless otherwise stated in these time frames.
9. STORAGE

The company reserves the right to charge for storage and any other costs incurred in the event of deferment or delay in delivery and/or installation at the request and/or action of the customer.

10. PRICE VARIATIONS

The Company Policy for Payment Allocations are:

10.1 – The company reserves the right to vary any price agreed between the company’s representative and/or agent if the company’s surveyor upon inspection of the customer’s premises before any work is commenced for the customers certifies that the company’s sales representative and/or to the company’s pricing policy prevailing at the time, or the company’s sales representative or agent has made a mistake in the taking of measurements of the customers premises or the relevant parts thereof (the effect of which is to under-price the value of work to be done by the company)
10.2 – The company reserves the right to increase the price of the goods ordered before delivery and/or installation by such amount as they deem necessary to cover any increase that may have risen in the costs of the company or manufacturing or requiring of the goods.
10.3 – In the event that the company increases the contract price as a result of clause 10.1 or 10.2 the customer may within 7 days of being notified of the price increase, cancel the contract by giving notice in writing and any deposit paid will be refunded to the customer.
10.4 – The company will notify the customer in writing of any changes in price within 14 days following the manufacturing survey and will provide an explanation of any such change.
10.5 – If payment is not received within 14 days of the completed Project Installation, then a monthly interest charge of 2% will be charged for the Balance Outstanding on the Project.
10.6 – If customer cancels after manufacturing survey but within 7 days of order the company reserves the right to charge 3% manufacturing survey fee of the total order value and deduct this from the refundable deposit.​
11. TERMS OF PAYMENTS

The terms of your payments with Affordable Home are:

11.1 – The sum payable on completion shall be paid by the customer to the company upon either delivery of the goods and/or completion of the installation of the goods by the company whichever is applicable. The customer shall not be entitled to withhold any sum due under the contract which exceeds the proportion of the contract price or is a reasonable rectification cost of any part of the goods or services provided under the contract which it is alleged are defective.
11.2 – Any costs incurred by the company to enforce our rights of prompt payment will be added to any outstanding monies and this amount will become the total outstanding.

12 – MANUFACTURING SURVEY

Once the manufacturing survey has been carried out this authorises the company to commence manufacture, hence the customer will be liable for all the costs incurred, including manufacturing costs should cancellation be required after manufacturing survey.

13. PROPERTY LAW

The Company Law States that:

13.1 – The contract shall be governed by and constructed in accordance with English law and the customer submits to jurisdiction of the courts of England.
13.2 – If any of the terms and conditions are invalid/unenforceable it shall not affect the other terms and conditions herein.​​

14. YOUR STATUTORY RIGHTS

Your Statutory Rights in relation to this Contract are:

14.1 – If the company has called at your home and you have not previously invited them in to do so and you sign a contract at your home whether that contract is to be funded by finance or not you may have a 7 day cooling off period in which time you may cancel the contract.
14.2 – If you contact the company and request that they call to your home and you sign a contract at your home and finance is involved, you have a cooling off period of 5 days which begins from the day you receive a second copy of the finance agreement. During this cooling off period you may cancel the finance and the contract.
14.3 – If you approach the company at their premises and sign a contract at their premises there is no cooling off period in this instance, and applies equally whether the contract has related finance or not.
14.4 – Cancellation can only be accepted by registered letter to 115 Faire Road, Glenfield, Leicester, LE3 8EG.

15. FLOOR LEVELLING & PREPARATION

All large projects that require professional levelling. (I.e. 2 rooms or more) are subject to a Separate quotation from a specialist company. Affordable Home Improvements will level single rooms as part of contract price when and if required at the discretion of the Project Manager if they feel it is required.

16. ELECTRICAL LAWS & CERTIFICATES

Due to Part P Regulations, this Quote/Contract is subject to the following requirements by law:

16.1. If new fuse boards or RCD Units are required, then these would be priced additionally as per the electrician and paid direct outside of the contract with Affordable Home Improvements.
16.2. Any additional costs that may apply outside of that in which Affordable Home are contracted too may apply.
16.3. Electrics Listed in the above will be carried out only to this specification, anything requested over and above this will be paid direct to the Electrician once Confirmed and discussed.

17. INTERNAL FLOORING

The following is recommended by Affordable Home before laying any Flooring within the newly built extension:

17.1. Check existing screeds and concrete for moisture. This can be carried out using a moisture meter or alternatively sheets of polythene approximately 1m2 can be taped to the screed and a heavy weight placed on top for 24 hours. The screed will discolour or moisture will appear under the polythene if there is any present.
17.2. New concrete floors must be completely dry; do not lay flooring onto recently laid concrete. The thickness of the concrete will determine the drying time, but in all cases a minimum of two months is required for concrete to dry thoroughly. Allow around one day per mm for the first 50mm and then 1½ days for each additional millimetre of thickness thereafter.
17.3. ​The subfloor must be flat. If it has hollows deeper than 2mm over a 1m length, level it first using Floor Levelling Compound. Small indentations or protrusions of up to 3mm can be covered adequately by Fibreboard or XPS underlay in some cases. Finally, lay a damp proof membrane (DPM) sheet. Lay the membrane with taped 200mm overlaps and run it up the perimeter wall behind any skirting.
17.4. Where floating floors are constructed; consideration and allowance must be given for an amount of movement/flexibility that these will naturally have. Although it may be tiled, the consideration must be given, that due to the nature of the floor whatever the surface product being laid upon it, there will still remain a level of flexibility/movement within the flooring after the chosen flooring is laid. Affordable will with each project always consider every aspect of each stage and advise what we feel to be most suitable for your individual needs and requirements. It is then at the customer’s discretion, after receiving the advice, how they wish to proceed with the works.
17.5. Affordable Home may seek that a disclaimer be signed by the customer in the event of a decision being made where Affordable have advised against or of possible implications as a result of proceeding with the works requested.
17.6. Once Existing Floor is Lifted, it may require a Self Levelling Product to assure a quality finish at a cost of £15 Per SqM.

18. THIRD PARTY PARTNERSHIPS

We would like to share your details with our recommended partners in which these include Thomas Sanderson & Conservatory Blinds. This is so that they can contact you with details of specialist conservatory blinds and conservatory valet along with window shutters and window blinds. If you wish for this NOT to be the case, please tick this box []

19. COMPLAINTS PROCEDURE

Affordable Lifestyle Designs Ltd T/A Affordable Home is committed to providing the highest quality window and/or door installation service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to Improve our Standards of Service to you. If you have a complaint of any kind, please contact us with the details ideally in writing.

19.1. We will send you a letter acknowledging receipt of your complaint within seven days of receiving it, enclosing a copy of this complaints procedure document.
19.2. We will then investigate your complaint. This will normally involve passing your complaint to our Customer Care Department, who will review your complaint and speak to the team that worked on your installation.
19.3. Affordable Home will then arrange a visit to your Home – or the premises where the installation was undertaken, if different to your home – to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.
19.4. Within 5 days of the visit, Affordable Home will write to you to confirm what took place and any solutions that were agreed with you.
19.5. If you do not want this home visit, or it is not possible. Affordable Home will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgment letter.
19.6. A complaint will be considered ‘Closed’ if you write to accept the findings of our response or fail to respond within 6 weeks of receiving the communications from Affordable Home detailed in points 4 or 5 above.